Our Guarantee & Warranty - Hollis Air Duct Sandy Springs

The Hollis Air Duct Sandy Springs Guarantee

Here’s what we stand behind in Sandy Springs, GA: the price we write down before work starts is the price you pay. The work we do is covered in writing for a full year through our 365-Day Done Right Promise. If something fails, we come back and fix it at no charge. No arguing, no negotiation, no fine print. Roy Castellanos runs this location, and he doesn’t put his name on workmanship he wouldn’t want in his own house. That’s the whole guarantee, stated plainly.

Call (229) 489-7780

What’s Covered

• Workmanship on every job. Air duct cleaning, dryer vent cleaning, and duct sealing work is covered by the 365-Day Done Right Promise, in writing, on every single job we do in Sandy Springs.
• Parts and materials we install. If a component we installed fails within the coverage year, we handle it. That means we return, diagnose, and make the repair at no charge to you.
• Site cleanup before we leave. The Garrison Code requires every job site left clean. That means no debris, no dust trails through your Sandy Springs hallway, no equipment marks on the floor.
• Arrival inside the quoted window. We give you a window before we show up. The Garrison Code says we arrive inside it. If something outside our control changes that, you’ll hear from us before the window closes.
• Pricing in writing before work begins. The number on the written quote is the number on the invoice. No per-vent add-ons, no “discovered issues” upcharges once the technician is inside.
• A free second visit if the repair fails. This is included, not negotiated. If our work doesn’t hold, the return trip and the fix are on us.
• Background-checked, uniformed technicians. You know who’s walking into your home before they arrive. Every technician is verifiable and accountable to this location.

Our Satisfaction Promise

If you’re not satisfied with the work, here’s the process. Call us at (229) 489-7780. Tell us what’s wrong. We schedule a return visit and we make it right. That’s the entire escalation path. No customer service maze, no “let us get back to you within 10 business days.” Roy Castellanos and the team at Hollis Air Duct Sandy Springs handle it directly. If the work failed within a year, the return visit and repair are free. If something isn’t performing the way we said it would, we’re coming back. The promise is backed in writing on every job, not in a verbal handshake. Around Sandy Springs, we know a guarantee only matters if the company actually answers the phone when you call about it. We do.

Licensed & Insured Backing

Paperwork matters. We’re licensed and insured, and that’s the real guarantee behind the guarantee. Anyone can say “trust us.” A state license means a regulatory body has reviewed the operation. Insurance means if something goes wrong on your Sandy Springs property, there’s a policy that covers it, not a handshake and a shrug. We carry bonding as well. Combined with the 365-Day Done Right Promise, that’s three separate layers of accountability on every job: a written workmanship commitment, state-level oversight, and financial backing. That’s what “we stand behind our work” means in practical terms. You can ask to see proof of any of it before we start.

How the 365-Day Done Right Promise Actually Works

Here’s a concrete example. Say we seal a section of ductwork in a Sandy Springs home, and six months later a seam opens. You call us. We schedule the return visit. We repair it. The invoice reads $0. That’s not a pro-rated promise, not a “labor covered but parts aren’t” promise. It’s a full repair, covered in writing, for 365 days from the completion date. The free second visit applies the same way. If our first repair doesn’t hold, the second trip is on us too. Roy Castellanos built this policy because too many homeowners in this area have been burned by contractors who disappear the moment a problem surfaces. That doesn’t happen here.

What The Garrison Code Means for You

Every Hollis Air Duct Sandy Springs technician works under The Garrison Code. It’s not a poster on a wall. It’s four operational requirements that show up on every job: arrive inside the quoted window, put the price in writing before any work starts, complete the job by the book, and leave the site clean. If any of those four things doesn’t happen, the job isn’t done. Not “done enough.” Not “fine except for the dust pile in the corner.” Done. That standard is why we can offer a year-long guarantee without hedging. The work is done the same way every time, whether it’s a single dryer vent in Dunwoody or a full duct sealing job off Roswell Road.

Why We Guarantee Work in Sandy Springs Specifically

Sandy Springs homes have their own character. Older ranch houses along Johnson Ferry Road, newer builds near the Chattahoochee, high-rises along Roswell Road. Each one has a different duct layout, different allergen loads, different humidity patterns. The guarantee doesn’t change, but the work does. A duct sealing job in a 1970s split-level near Spalding Drive is a different animal than a dryer vent cleaning in a condo off Abernathy. We’ve been doing this since 2004, and the promise holds the same either way: written price, clean site, work that lasts, and a year-long safety net if it doesn’t. That’s the whole point of a guarantee. Not the language. The fact that you’ll never have to wonder if you’ll get a call back.

Written by Roy Castellanos, Owner at Hollis Air Duct Sandy Springs, serving Sandy Springs since 2004. Cleaner air, from the vents on out.